Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0 prepares you for installing and configuring a Cisco Unified Communications Manager solution in a single site. This course focuses primarily on Cisco Unified Communications Manager Release 6.x, the call routing and signaling component for the Cisco Unified Communications solution as well as references to the soon to be released v7.x.

This course includes lab activities in which you will perform post-installation tasks, configure Cisco Unified Communications Manager and switches, implement Media Gateway Control Protocol (MGCP) gateways, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Lightweight Directory Access Protocol (LDAP), voice-mail integration, and numerous user telephone features.

Course Version

This course is the first release of the course named Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) (6.0).

This course updates Implementing Cisco Unified CallManager Part 1 (CIPT1) v5.0/6.x and is the recommended training for customers using CUCM v4.x/5.x/6.x.

Where appropriate, important differences between the recent major Versions (v6/v7) will be pointed out and discussed as these need special attention. Some of these topics are:

·         Command Line Interface enhancements

·         Calling Party Normalization

·         International Escape Character + Support

·         Directed Call Pickup

·         Microsoft Windows Server 2008 Active Directory (AD) Support for LDAP Synchronization

·         SIP Support for Cisco Unified Communications Manager Features

·         Cisco Unified Communications Manager 7.0 adds SIP support for features that were previously only available on phones that were running SCCP. (Almost feature parity)

Prerequisites

To fully benefit from this course, it is recommended that you have the following prerequisite skills and knowledge:

• Working knowledge of fundamental terms and concepts of computer networking, to include LANs, WANs, and IP switching and routing
• Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
• Fundamental knowledge of converged voice and data networks
• Working knowledge of the MGCP and its implementation on Cisco IOS gateways
• Recommended prerequisite training:
• CVOICE v6.0

Associated Certifications

• Cisco Certified Voice Professional

Who Should Attend

This course is intended for the following audience:

• Students completing the CCVP certification track
• Network designers, administrators, engineers, managers and support staff with the following responsibilities.
• Maintain and configure a voice and data network which includes the Cisco Unified Communications Manager solution.
• Require a fundamental understanding of the issues and solutions related to implementation of the Cisco Unified Communications Manager.

Number of Days

5 Days instructor-led classroom training. (Approx. 7 hours each day.)

Course Objectives

After completing this course, the student will be able to:

• Describe Cisco Unified Communications Manager including its functions, architecture, deployment and redundancy options, and how to install or upgrade
• Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management
• Configure Cisco Unified Communications Manager to support on-cluster calling in a single-site deployment
• Implement a dial plan in Cisco Unified Communications Manager to make internal calls and place calls within the public switched telephone network (PSTN)
• Configure Cisco Unified Communications Manager media resources, features, and voice-mail integration

Course Outline

Module 1: Introduction to Cisco Unified Communications Manager

This module describes Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade.

• Lesson 1: Understanding Cisco Unified Communications Manager Architecture - This lesson defines how to understand Cisco Unified Communications Manager architecture.

• Lesson 2: Understanding Cisco Unified Communications Manager Deployment and Redundancy Options - This lesson defines how to understand the Cisco Unified Communications Manager deployment and redundancy options.

• Lesson 3: Installing and Upgrading Cisco Unified Communications Manager - This lesson defines how to describe the Cisco Unified Communications Manager Release 6.0 installation framework, installation and upgrade procedures, and requirements.

Module 2: Administration of Cisco Unified Communications Manager

Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management.

• Lesson 1: Understanding Cisco Unified Communications Manager Administration Options This lesson defines how to describe the purpose and basic functionality of all Cisco Unified Communications Manager administrative and user interfaces and be able to access and navigate between them.
• Lab 2-1: Exploring Cisco Unified Communications Manager Administrator Options
• Lesson 2: Managing Services and Initial Configuration of Cisco Unified Communications Manager This lesson defines how to activate required Cisco Unified Communications Manager services and settings to enable features and remove Domain Name System (DNS) reliance.
• Lab 2-2: Configuring Cisco Unified Communications Manager Initial Settings
• Lesson 3: Managing User Accounts in Cisco Unified Communications Manager This lesson defines how to manage user accounts, including integrating Cisco Unified Communications Manager with a corporate LDAP directory and enabling multiple levels of user privileges.
• Lab 2-3: Managing User Accounts in Cisco Unified Communications Manager

Module 3: Single-Site On-Net Calling

Configure Cisco Unified Communications Manager to support on-cluster calling.

• Lesson 1: Understanding Endpoints in Cisco Unified Communications Manager  Upon completing this lesson, you will be able to describe the general features and unique characteristics of the H.323, Skinny Client Control Protocol (SCCP), and SIP endpoints that interwork with Cisco Unified Communications Manager.
• Lesson 2: Configuring Cisco Catalyst Switches for Endpoints Upon completing this lesson, you will be able to configure Cisco IOS Catalyst switches and Cisco Catalyst operating system switches to support Cisco IP phones, third-party IP phones, and software-based phones.
• Lab 3-1: Configuring Voice VLANs
• Lesson 3: Implementing and Hardening IP Phones Upon completing this lesson, you will be able to implement SCCP and SIP phones (Cisco and third-party phones) in Cisco Unified Communications Manager and harden the Cisco IP phones.
• Lab 3-2: Implementing IP Phones
• Lab 3-3: Hardening IP Phones

Module 4: Single-Site, Off-Net Calling

Upon completing this module, you will be able to implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment.

• Lesson 1: Implementing MGCP Gateways in Cisco Unified Communications Manager This lesson defines how to describe the implementation of MGCP gateways in Cisco Unified Communication Manager.
• Lab 4-1: Implementing MGCP Gateways
• Lesson 2: Configuring Cisco Unified Communications Manager Call-Routing Components This lesson defines how to describe and configure Cisco Unified Communications Manager numbering plans, directory numbers, route groups, route lists, route patterns, route filters, digit analysis, and urgent priority to place PSTN calls
• Lab 4-2: Configuring Cisco Unified Communications Manager Call Routing Components
• Lesson 3: Implementing Cisco Unified Communications Manager Digit Manipulation Upon completing this lesson, you will be able to use digit manipulation techniques to perform tasks such as expanding a calling-party directory number to a full E.164 PSTN number for outgoing PSTN calls, stripping a PSTN access code before sending a call to PSTN, expanding or modifying an abbreviated number to reach the actual destination (such as “0” for operator), converting an E.164 PSTN called-party directory number to an internal number for incoming calls from PSTN, and handling overlapping endpoint directory number issues.
• Lab 4-3: Implementing Digit Manipulation
• Lesson 4: Implementing Calling Privileges in Cisco Unified Communications Manager This lesson defines how to explain the need and uses for calling privileges and to implement them in Cisco Unified Communications Manager.
• Lab 4-4: Implementing Calling Privileges in Cisco Unified Communications Manager
• Lesson 5: Implementing Call Coverage in Cisco Unified Communications Manager This lesson defines how to describe and configure call coverage components in Cisco Unified Communications Manager.
• Lab 4-5: Implementing Call Coverage in Cisco Unified Communications Manager

Module 5: Implementation of Media Resources, Features, and Applications

Upon completing this module, you will be able to implement Cisco Unified Communications Manager media resources, configure features, integrate Cisco Unified Communications Manager with a voice-mail system, and implement Cisco Unified Video Advantage

• Lesson 1: Implementing Media Resources Upon completing this lesson, you will be able to describe Cisco Unified Communications Manager media resources, including conferences, transcoding and Media Termination Point (MTP), music on hold (MOH), and annunciator services
• Lab 5-1: Implementing Media Resources
• Lesson 2: Configuring Cisco Unified Communications Manager User Features This lesson defines how to describe and configure Cisco Unified Communications Manager user features.
• Lab 5-2: Configuring Cisco Unified Communications Manager User Features
• Lesson 3: Configuring Presence-Enabled Speed Dials and Lists Upon completing this lesson, you will be able to describe and configure Cisco Unified Presence-enabled speed dials and lists.
• Lab 5-3: Configuring Presence-Enabled Speed Dials
• Lesson 4: Integrating Cisco Unified Communications Manager with Voice-Mail Systems Upon completing this lesson, you will be able to integrate Cisco Unified Communications Manager with voice-mail systems and set up basic voice-mail functionality.
• Lab 5-4: Integrating Cisco Unified Communications Manager to Voice-Mail Systems
• Lesson 5: Implementing Cisco Unified Video Advantage This lesson defines how to configure Cisco Unified Video Advantage and Cisco Unified Communications Manager to make video telephony calls The lesson includes these activities:
• Lab 5-5: Enabling Cisco Unified Video Advantage