Cisco IP Contact Center Express Specialist

Individuals who achieve this specialization will demonstrate competence in the planning, installation, configuration, troubleshooting, and application of the Cisco IP Contact Center (IPCC) Express Edition.  To obtain the Cisco IPCC Express Specialist designation, you must pass a comprehensive exam.  You may prepare for the exam by taking a five-day instructor-led course.  Topics covered in the course include planning and designing an IPCC Express installation; building self-service work flows, understanding call routing and queuing logic; configuring agent skills and supervisor teams; integrating to CRM databases; and troubleshooting.

Specialization Prerequisite

Valid CCNA certification.

Required Exam & Recommended Training

Cisco IP Contact Center Express Specialist Recertification

The Cisco IP Contact Center Express Specialist designation is valid for two years.  To recertify, take and pass the current version of the exam, or pass a CCIE written exam.

Cisco IP Telephony Design Specialist

The Cisco IP Telephony Design Specialist designation was developed for those who design IP Telephony multi-service network solutions.  Cisco IP Telephony Design Specialists can design a scalable, converged network using QoS, Cisco Call Manager clustering, H.323, MGCP, or SIP signaling protocols, and assess the scope of work required to integrate legacy TDM PBXs and voice mail systems into an existing data network.

Specialization Prerequisite

Valid CCDA certification.

Specialization Exams & Recommended Training

Cisco IP Telephony Design Specialist Recertification

The Cisco IP Telephony Design Specialist designation is valid for two years.  To recertify, take and pass the 642-414 IPTD exam, or pass a CCIE written exam.

Cisco IP Telephony Express Specialist

The Cisco IP Telephony Express Specialist designation was designed for those who install and maintain multi-service network solutions, with special emphasis on IP telephony fundamentals and Cisco's Call Manager Express.

Specialization Prerequisite

Valid CCNA or CCDA certification.

Required Exams & Recommended Training

Cisco IP Telephony Express Specialist Recertification

The Cisco IP Telephony Express Specialist designation is valid for two years.  To recertify, either pass the current versions of the exams, or pass a CCIE written exam.

Cisco IP Telephony Operations Specialist

The Cisco IP Telephony Operations Specialist designation was designed for those whose primary role is to operate and maintain IP telephony multi-service network solutions.  Cisco IP Telephony Operations Specialists can configure and deploy complex Cisco Call Manager platforms using multiple-call control, call admission control (CAC), and basic call routing and dial plans, and have the skills and knowledge necessary to resolve connectivity issues related to traditional PSTN technology, PBX, and voice mail systems.

Specialization Prerequisite

Valid CCNA certification.

Specialization Exams & Recommended Training

Cisco IP Telephony Operations Specialist Recertification

The Cisco IP Telephony Operations Specialist designation is valid for two years.  To recertify, take and pass the 642-425 IPTT exam, or pass a CCIE written exam.

Cisco IP Telephony Support Specialist

The Cisco IP Telephony Support Specialist designation was designed for those whose primary responsibility is to install and support IP Telephony multi-service network solutions.  Cisco IP Telephony Support Specialists can configure and troubleshoot complex Cisco Call Manager platforms using multiple-call control, call admission control (CAC), and basic call routing and dial plans.  They possess a solid understanding of traditional PSTN technology and can resolve the connectivity issues related to legacy PBX and voice mail systems.

Specialization Prerequisite

Valid CCNP certification.

Specialization Exams & Recommended Training

Cisco IP Telephony Support Specialist Recertification

The Cisco IP Telephony Support Specialist designation is valid for two years.  To recertify, take and pass the 642-444 CIPT exam, or pass a CCIE written exam.

Cisco Unity Design Specialist

Building upon a strong foundational knowledge of Microsoft Exchange 2000 or 2003, the Cisco Unity Design Specialist can install, configure, operate, and maintain a Cisco Unity 4.0 system in both stand-alone voice mail and unified messaging environments, and possesses the knowledge and expertise necessary to create a variety of sustainable Cisco Unity design solutions tailored to specific customer requirements.

Specialization Prerequisites

Valid CCDA certification and a valid Microsoft Certified System Engineer (MCSE): Messaging on Windows Server 2000 or Messaging on Windows Server 2003.

Required Exam & Recommended Training

Cisco Unity Design Specialist Recertification

The Cisco Unity Design Specialist designation is valid for two years.  To recertify, either pass the current version of the exam, or pass a CCIE written exam.

Cisco Unity Support Specialist

Building upon a strong foundational knowledge of Microsoft Exchange 2000 or 2003, the Cisco Unity Support Specialist can install, configure, operate, and maintain a Cisco Unity 4.0 system in both stand-alone voice mail and unified messaging environments.

Specialization Prerequisites

Valid MCSE: Messaging on Windows Server 2000 or MCSE: Messaging on Windows Server 2003.

Required Exam & Recommended Training

Cisco Unity Support Specialist Recertification

The Cisco Unity Support Specialist designation is valid for two years.  To recertify, either pass the current version of the exam, or pass a CCIE written exam.